:root{--multichat-primary:#25D366;--multichat-primary-hover:#128C7E;--multichat-secondary:#34495e;--multichat-success:#27ae60;--multichat-warning:#f39c12;--multichat-error:#e74c3c;--multichat-dark:#2c3e50;--multichat-light:#ecf0f1;--multichat-gray-100:#dcf8c6;--multichat-gray-200:#e9ecef;--multichat-gray-300:#dee2e6;--multichat-gray-400:#ced4da;--multichat-gray-500:#6c757d;--multichat-gray-600:#495057;--multichat-gray-700:#343a40;--multichat-gray-800:#212529;--multichat-shadow:0 4px 12px rgba(0, 0, 0, 0.15);--multichat-shadow-lg:0 10px 25px rgba(0, 0, 0, 0.2);--multichat-border-radius:12px;--multichat-border-radius-sm:8px;--multichat-animation-duration:0.3s;--multichat-z-index:999999}#multichat-widget{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,'Helvetica Neue',Arial,sans-serif;font-size:14px;line-height:1.5;color:var(--multichat-gray-700);z-index:var(--multichat-z-index);position:relative;box-sizing:border-box;margin:0;padding:2px}.multichat-toggle{position:fixed;width:40px;height:40px;border-radius:50%;background:var(--multichat-primary);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:24px;box-shadow:var(--multichat-shadow);transition:all var(--multichat-animation-duration) ease;z-index:var(--multichat-z-index);outline:none}.multichat-toggle:hover{transform:scale(1.1);box-shadow:var(--multichat-shadow-lg);background:var(--multichat-primary-hover)}.multichat-toggle:active{transform:scale(.95)}.multichat-bottom-right{bottom:20px;right:20px}.multichat-bottom-left{bottom:20px;left:20px}.multichat-middle-right{top:50%;right:20px;transform:translateY(-50%)}.multichat-middle-left{top:50%;left:20px;transform:translateY(-50%)}.multichat-top-right{top:20px;right:20px}.multichat-top-left{top:20px;left:20px}.multichat-center{top:50%;left:50%;transform:translate(-50%,-50%)}.multichat-center:hover{transform:translate(-50%,-50%) scale(1.1)}.multichat-middle-right:hover,.multichat-middle-left:hover{transform:translateY(-50%) scale(1.1)}.multichat-notification{position:absolute;top:-5px;right:-5px;background:var(--multichat-error);color:#fff;border-radius:50%;width:20px;height:20px;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;animation:pulse 2s infinite;min-width:20px}#multichat-window{position:fixed!important;bottom:20px!important;right:20px!important;width:380px!important;height:540px!important;background:white!important;border:1px solid #ccc!important;box-shadow:0 4px 12px rgb(0 0 0 / .3)!important;border-radius:12px!important;z-index:999999!important;opacity:0!important;visibility:hidden!important;transition:all 0.3s cubic-bezier(.175,.885,.32,1.275)}#multichat-window{display:none}#multichat-window.show{display:block!important;opacity:1!important;visibility:visible!important}#multichat-window.minimized{display:none!important}.multichat-window-bottom-right{bottom:70px;right:20px}.multichat-window-bottom-left{bottom:90px;left:20px}.multichat-window-top-right{top:90px;right:20px}.multichat-window-top-left{top:90px;left:20px}.multichat-header{color:#fff;padding:8px 12px;display:flex;align-items:center;justify-content:space-between;border-radius:5px 5px 0 0;box-shadow:inset 0 0 1em #000000,0 0 1em #000;background:linear-gradient(60deg,#00fdff 5%,#00ebc0 15%,#c000ff 40%,#27ff00 70%,#0000ff 90%,#fff900 100%);text-shadow:1px 1px 0 red;background-size:200% 200%}.multichat-header-info{flex:1;padding-left:10px}.multichat-title{font-weight:600;font-size:16px;margin:0;line-height:1.3}.multichat-subtitle{font-size:12px;opacity:.9;line-height:1.2}.multichat-controls{display:flex;gap:8px}.multichat-control-btn{background:rgb(255 255 255 / .2);border:none;color:#fff;width:30px;height:30px;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:700;transition:background var(--multichat-animation-duration)}.multichat-control-btn:hover{background:rgb(255 255 255 / .3)}.multichat-chat{height:500px;display:flex;flex-direction:column;background:#275503;border-radius:0 0 12px 12px}.multichat-messages{flex:1;padding:10px;overflow-y:auto;background:var(--multichat-gray-100);min-height:300px;border-radius:10px;border:3px solid #eaffeb;margin:2px}.multichat-messages::-webkit-scrollbar{width:6px}.multichat-messages::-webkit-scrollbar-track{background:#fff0}.multichat-messages::-webkit-scrollbar-thumb{background:var(--multichat-gray-400);border-radius:3px}.multichat-message{display:flex!important;align-items:flex-start!important;gap:10px!important;margin-bottom:15px!important;padding:5px!important;animation:slideInUp 0.3s ease-out}.multichat-message.message-bot,.multichat-message.message-system{flex-direction:row!important;justify-content:flex-start!important}.multichat-message.message-attendant{flex-direction:row!important;justify-content:flex-start!important}.multichat-message.message-client{flex-direction:row-reverse!important;justify-content:flex-start!important}.message-avatar{width:32px!important;height:32px!important;min-width:32px!important;min-height:32px!important;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px;flex-shrink:0!important;box-shadow:0 2px 8px rgb(0 0 0 / .15)}.message-avatar.bot-avatar{background:transparent!important;padding:0!important;overflow:visible}.message-avatar.bot-avatar svg{width:32px!important;height:32px!important;display:block}.message-avatar.client-avatar{background:linear-gradient(135deg,#10b981,#059669)!important;color:white!important}.message-avatar.attendant-avatar{background:linear-gradient(135deg,#f093fb,#f5576c)!important;color:white!important}.message-bubble{max-width:75%;padding:10px 14px;border-radius:18px;word-wrap:break-word;position:relative;box-shadow:0 1px 2px rgb(0 0 0 / .1)}.message-bot .message-bubble,.message-system .message-bubble{background:#f3f4f6!important;color:#1f2937!important;border-radius:12px 12px 12px 0!important}.message-attendant .message-bubble{background:#fff3cd!important;color:#856404!important;border-radius:12px 12px 12px 0!important}.message-client .message-bubble{background:linear-gradient(135deg,#dcf8c6 0%,#c8e6c9 100%)!important;color:#1b5e20!important;border-radius:12px 12px 0 12px!important}.message-content{line-height:1.5;font-size:14px;word-wrap:break-word}.message-meta{display:flex;gap:8px;margin-top:4px;font-size:11px;color:blue}.message-time{font-size:11px}#multichat-input[data-collecting-name="true"]{transition:border-color 0.3s ease,box-shadow 0.3s ease;border:2px solid #ddd!important}#multichat-input[style*="border-color: rgb(16, 185, 129)"],#multichat-input[style*="border-color: #10b981"]{border:2px solid #10b981!important;box-shadow:0 0 0 3px rgb(16 185 129 / .15)!important}#multichat-input[style*="border-color: rgb(220, 53, 69)"],#multichat-input[style*="border-color: #dc3545"]{border:2px solid #dc3545!important;box-shadow:0 0 0 3px rgb(220 53 69 / .15)!important}#multichat-input[data-collecting-name="true"][contenteditable]:empty:before{color:#667eea!important;font-weight:500!important}#multichat-input[contenteditable]:empty:before{content:attr(data-placeholder);color:#999;pointer-events:none;display:block}#multichat-input[contenteditable]:focus:before{content:''}#multichat-input[contenteditable]{font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen,Ubuntu,Cantarell,sans-serif;font-size:14px;line-height:1.5}#multichat-input .multichat-flag-img{width:18px!important;height:13px!important;vertical-align:middle;margin:0 2px;border-radius:2px;cursor:default;user-select:none;display:inline-block}#multichat-input[contenteditable]:focus{border-color:var(--multichat-primary)}.multichat-input{flex:1;min-height:40px;max-height:120px;padding:10px;border:2px solid #e5e5e5;border-radius:20px;overflow-y:auto;font-size:14px;line-height:1.4}.multichat-input:empty:before{content:attr(data-placeholder);color:#999}.multichat-input-area{background:ivory;border-top:1px solid var(--multichat-gray-200);padding:10px;position:relative;border-radius:0 0 10px 10px}.multichat-input-container{display:flex;gap:12px;align-items:end;background:#fff;padding:10px;border-top:1px solid #e5e5e5}#multichat-input{flex:1;border:1px solid var(--multichat-gray-300);border-radius:10px;padding:10px;font-size:14px;resize:none;outline:none;min-height:80px;max-height:120px;font-family:inherit;transition:border-color var(--multichat-animation-duration)}#multichat-input:focus{border-color:var(--multichat-primary);box-shadow:0 0 0 2px rgb(37 211 102 / .2)}.channel-selection{padding:20px;text-align:center;animation:fadeIn 0.3s ease}.selection-header h3{font-size:20px;margin:0 0 8px 0;color:#1f2937}.selection-header p{font-size:14px;color:#6b7280;margin:0 0 24px 0}.channel-options{display:flex;flex-direction:column;gap:12px}.channel-option-btn{display:flex;align-items:center;padding:7px 10px!important;background:white!important;border:2px solid #0ea5e9;border-radius:12px!important;cursor:pointer;transition:all 0.3s;text-align:center;flex-direction:column;margin-top:10px;font-size:13px!important;box-shadow:inset 0 0 10px #000000,0 0 7px #000000!important;color:#4d00ff}.channel-option-btn:hover{border-color:var(--multichat-primary);background:var(--multichat-success);color:#00e5ff;transform:translateY(-2px);box-shadow:inset 0 0 10px #000000,0 0 7px #000000!important}.channel-option-btn:hover:not(:disabled){border-color:var(--multichat-primary);background:red;transform:translateY(-2px);box-shadow:var(--multichat-shadow);}.channel-icon{font-size:48px;margin-bottom:12px}.channel-title{font-size:16px;font-weight:600;color:#1f2937;margin-bottom:4px}.channel-desc{font-size:13px;color:#6b7280}.multichat-send-btn{background:var(--multichat-primary);color:#fff;border:none;border-radius:50%;width:40px;height:40px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all var(--multichat-animation-duration);flex-shrink:0;box-shadow:inset 0 0 10px #000000,0 0 7px #000;margin:auto}.multichat-file-btn{background:gold;color:#fff;border:none;width:40px;height:40px;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all var(--multichat-animation-duration);flex-shrink:0;box-shadow:inset 0 0 10px #000000,0 0 7px #000;margin:auto;border-radius:7px}.multichat-send-btn:hover{background:var(--multichat-primary-hover);transform:scale(1.05)}.multichat-send-btn:disabled{opacity:.6;cursor:not-allowed}.multichat-input-footer{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.multichat-character-count{font-size:11px;color:var(--multichat-gray-500)}#multichat-send:not([disabled]).pulse{animation:pulseButton 2s ease-in-out infinite}@keyframes pulseButton{0%,100%{transform:scale(1);box-shadow:inset 0 0 10px #000000,0 0 7px #10b981}50%{transform:scale(1.05);box-shadow:inset 0 0 15px #000000,0 0 12px #10b981}}.menu-option-btn{display:flex;align-items:center;padding:7px 10px!important;background:white!important;border:2px solid #000;border-radius:12px!important;cursor:pointer;transition:all 0.3s;text-align:center;flex-direction:column;margin-top:10px;font-size:13px!important;box-shadow:inset 0 0 10px #000000,0 0 7px #000000!important;color:#4d00ff}.multichat-btn-primary{background:#000;color:white!important;padding:5px 10px;border:1px solid green!important;border-radius:10px;font-size:13px}.multichat-btn-primary:hover{background:blue;transform:translateY(-1px)}.chatbot-menu{padding:12px;background:#f9fafb;border-radius:12px;margin:8px 0}.menu-options{display:flex;flex-direction:column;gap:8px;margin-top:12px}.menu-option-btn:hover:not(:disabled){background:var(--multichat-primary);border-color:var(--multichat-primary);color:#fff;transform:translateX(4px)}.menu-option-btn:disabled{opacity:.5;cursor:not-allowed}.product-list{display:grid;grid-template-columns:1fr;gap:12px;margin:12px 0;padding:12px}.product-card{background:#fff;border:1px solid #e5e7eb;border-radius:12px;padding:12px;transition:all 0.3s}.product-card:hover{box-shadow:0 4px 12px rgb(0 0 0 / .1);transform:translateY(-2px)}.product-card img{width:100%;height:120px;object-fit:cover;border-radius:8px;margin-bottom:8px}.product-card h4{margin:0 0 8px 0;font-size:14px;font-weight:600;color:#1f2937}.product-card .price{font-size:16px;font-weight:700;color:var(--multichat-primary);margin-bottom:8px}.product-link{display:inline-block;padding:8px 16px;background:var(--multichat-primary);color:#fff;text-decoration:none;border-radius:6px;text-align:center;transition:all 0.2s}.product-link:hover{background:var(--multichat-primary-hover);transform:scale(1.02)}.order-details{padding:16px;background:#fff;border-radius:12px;margin:8px 0}.order-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:12px;border-bottom:2px solid #e5e7eb}.order-header h3{margin:0;font-size:18px;color:#1f2937}.order-status{padding:6px 16px;border-radius:20px;font-size:13px;font-weight:600;color:#fff}.info-row{display:flex;justify-content:space-between;padding:10px 0;border-bottom:1px solid #f3f4f6}.info-row strong{color:#6b7280;font-size:14px}.info-row span{color:#1f2937;font-size:14px;font-weight:600}@keyframes fadeIn{from{opacity:0}to{opacity:1}}@keyframes slideInUp{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes pulse{0%,100%{transform:scale(1)}50%{transform:scale(1.05)}}@keyframes pulseButton{0%,100%{transform:scale(1)}50%{transform:scale(1.05)}}@keyframes fadeInAvatar{from{opacity:0;transform:scale(.8)}to{opacity:1;transform:scale(1)}}@media (max-width:480px){.message-avatar{width:28px!important;height:28px!important;min-width:28px!important;min-height:28px!important;font-size:12px}.message-avatar.bot-avatar svg{width:28px!important;height:28px!important}.message-bubble{max-width:85%;padding:8px 12px}.message-content{font-size:13px}}.multichat-contenteditable[contenteditable]{font-family:inherit;font-size:14px;line-height:1.5;color:#111827;cursor:text}.multichat-contenteditable[contenteditable]:empty:before{content:attr(data-placeholder);color:#9ca3af;pointer-events:none;display:block;font-style:italic}.multichat-contenteditable[contenteditable]:focus{border-color:var(--multichat-primary);box-shadow:0 0 0 3px rgb(59 130 246 / .1);outline:none}.multichat-contenteditable .multichat-flag-img,.message-content .multichat-flag-img{width:18px!important;height:13px!important;vertical-align:middle;margin:0 2px;border-radius:2px;display:inline-block}.bot-hover:hover{transform:scale(1.2);transition:transform 0.3s ease}#multichat-input.drag-over{border:2px dashed var(--multichat-primary)!important;background:linear-gradient(135deg,#f0f9ff 0%,#e0f2fe 100%)!important;box-shadow:0 0 20px rgb(59 130 246 / .3)!important}.upload-progress-container{animation:slideIn 0.3s ease}@keyframes slideIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.file-uploaded{animation:fadeIn 0.3s ease}@keyframes fadeIn{from{opacity:0}to{opacity:1}}.multichat-rating-widget{background:linear-gradient(135deg,#f8f9ff 0%,#fff 100%);border:2px solid #e0e7ff;border-radius:12px;padding:20px;margin:15px 0;box-shadow:0 4px 12px rgb(0 0 0 / .1);animation:slideInUp 0.4s ease-out}@keyframes slideInUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.multichat-stars-container{display:flex;justify-content:space-around;gap:10px;margin-bottom:20px;flex-wrap:wrap}.multichat-star-wrapper{display:flex;flex-direction:column;align-items:center;gap:8px;padding:12px;border-radius:10px;background:#fff;border:2px solid #fff0;cursor:pointer;transition:all 0.3s ease;min-width:60px}.multichat-star-wrapper:hover{transform:translateY(-5px) scale(1.05);border-color:#667eea;box-shadow:0 6px 20px rgb(102 126 234 / .3);background:linear-gradient(135deg,#667eea10 0%,#764ba220 100%)}.multichat-star-wrapper.selected{border-color:#667eea;background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);color:#fff;box-shadow:0 8px 25px rgb(102 126 234 / .5);transform:scale(1.1)}.multichat-star-wrapper.selected .multichat-star-label{color:#fff;font-weight:700}.multichat-star-wrapper.selected .multichat-star-icon{filter:brightness(1.2) drop-shadow(0 2px 4px rgb(0 0 0 / .3))}.multichat-star-label{font-size:14px;font-weight:600;color:#4a5568;transition:color 0.3s ease}.multichat-star-icon{font-size:28px;transition:all 0.3s ease;display:block}.multichat-star-icon.empty{font-size:32px;opacity:.7}.multichat-star-icon.filled{animation:starPulse 1.5s ease-in-out infinite}@keyframes starPulse{0%,100%{transform:scale(1)}50%{transform:scale(1.1)}}.multichat-rating-feedback{margin-top:20px;animation:fadeIn 0.4s ease-out}@keyframes fadeIn{from{opacity:0}to{opacity:1}}.multichat-rating-comment{width:100%;padding:12px;border:2px solid #e2e8f0;border-radius:8px;font-size:14px;font-family:inherit;resize:vertical;min-height:80px;transition:all 0.3s ease;background:#fff}.multichat-rating-comment:focus{outline:none;border-color:#667eea;box-shadow:0 0 0 3px rgb(102 126 234 / .1)}.multichat-rating-comment::placeholder{color:#a0aec0;font-style:italic}.multichat-rating-submit{width:100%;margin-top:12px;padding:14px 20px;background:linear-gradient(135deg,#667eea 0%,#764ba2 100%);color:#fff;border:none;border-radius:8px;font-size:15px;font-weight:600;cursor:pointer;transition:all 0.3s ease;box-shadow:0 4px 12px rgb(102 126 234 / .4)}.multichat-rating-submit:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 6px 20px rgb(102 126 234 / .6);background:linear-gradient(135deg,#5568d3 0%,#6b3f8f 100%)}.multichat-rating-submit:active:not(:disabled){transform:translateY(0);box-shadow:0 2px 8px rgb(102 126 234 / .4)}.multichat-rating-submit:disabled{opacity:.6;cursor:not-allowed;background:linear-gradient(135deg,#a0aec0 0%,#718096 100%)}.multichat-rating-message{margin-top:15px;padding:12px 16px;border-radius:8px;font-size:14px;font-weight:500;animation:slideDown 0.3s ease-out}@keyframes slideDown{from{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.multichat-rating-message.success{background:linear-gradient(135deg,#d4f4dd 0%,#b7e4c7 100%);color:#2d6a4f;border:2px solid #52b788}.multichat-rating-message.error{background:linear-gradient(135deg,#fee2e2 0%,#fecaca 100%);color:#991b1b;border:2px solid #f87171}.multichat-confetti{position:absolute;font-size:24px;pointer-events:none;z-index:9999;animation:confettiFall 2s ease-out forwards}@keyframes confettiFall{0%{top:-50px;opacity:1;transform:rotate(0deg) scale(1)}50%{opacity:1;transform:rotate(180deg) scale(1.2)}100%{top:100%;opacity:0;transform:rotate(360deg) scale(.5)}}@media (max-width:768px){.multichat-stars-container{gap:8px}.multichat-star-wrapper{min-width:50px;padding:10px}.multichat-star-icon{font-size:24px}.multichat-star-icon.empty{font-size:28px}.multichat-star-label{font-size:12px}}@media (max-width:768px){.multichat-window{width:calc(100vw - 20px);height:calc(100vh - 100px);right:10px;bottom:80px}}@media (max-width:480px){.multichat-rating-widget{padding:15px}.multichat-stars-container{gap:5px}.multichat-star-wrapper{min-width:45px;padding:8px}.multichat-star-icon{font-size:20px}.multichat-star-icon.empty{font-size:24px}}.multichat-star-wrapper:focus{outline:3px solid #667eea;outline-offset:2px}.multichat-rating-comment:focus{outline:none}.multichat-star-wrapper[data-rating="5"]:hover{background:linear-gradient(135deg,#ffd700 0%,#ff8c00 100%);border-color:orange}.multichat-star-wrapper[data-rating="5"].selected{background:linear-gradient(135deg,#ffd700 0%,#ff8c00 100%);animation:goldGlow 1.5s ease-in-out infinite}@keyframes 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